Returns & Refunds Policy
Welcome to our store! To ensure a satisfactory shopping experience, please review our Returns & Refunds Policy carefully. By purchasing from our store, you agree to the terms outlined below.
Return Policy
- Return Period
You may return items within 30 days of receipt, provided they are unused and meet our return conditions. - Return Conditions
- Items must be in the same condition as received.
- Items must be unworn, unused, with original tags, and in the original packaging.
- A receipt or proof of purchase is required.
- How to Initiate a Return
Contact us at [email protected] to start the return process. We will provide you with detailed instructions and a return shipping label. - Return Shipping
Upon approval of your return request, we will send you a return shipping label and instructions. Items sent back without prior authorization will not be accepted. - Return Shipping Costs
- Defective Products: We cover the return shipping costs for defective, damaged, or incorrect items.
- Customer Remorse: We also cover return shipping costs for wrong purchases, incorrect sizes, or changes of mind.
Exchange Policy
To ensure you get the correct item, please return the original item and place a new order separately.
Defective Products
If you receive a defective or incorrect product, please inspect it immediately and contact us at [email protected]. We will offer an exchange or a full refund based on your preference.
Refund Policy
Refund Timing
Please note that your bank or credit card company may take additional time to process and post the refund.
Refund Processing
After receiving and inspecting your return, we will notify you of the refund approval. Approved refunds will be processed to your original payment method within 10 business days.
Contact us:
[email protected]
Phone:+86 16536907638